Return & Refund Policy

Blussoms Inc operates strictly as a B2B wholesale and OEM apparel manufacturer. Due to the customized and bulk nature of our production, we maintain a structured and limited return and refund policy to ensure fairness, clarity, and long-term business relationships.

1. Final Sale Policy

All wholesale, bulk, OEM, and private-label orders are considered final sale.

We do not accept returns or refunds for:

• Change of mind

• Incorrect ordering by the buyer

• Preference issues after production

• Market or resale concerns

2. Eligible Cases for Return or Replacement

Returns or replacements may be considered only under the following conditions:

• Incorrect quantity shipped

• Incorrect size, style, or specification compared to the approved pre-production sample

• Manufacturing defects

• Damage during shipping (with valid proof)

If the delivered products do not match the approved sample in terms of quality, construction, materials, or specifications, Blussoms Inc will accept responsibility after verification.

3. Inspection & Reporting Timeline

Buyers must inspect all goods within 72 hours of delivery.

Any claim must be submitted to info@blussomsinc.com within this period and include:

• Order or invoice number

• Clear photos and/or video evidence

• A detailed description of the issue

⚠️ Claims submitted after 72 hours will not be accepted.

Returned items must be unused, unaltered, and in original condition.

4. Resolution Method

If a claim is approved, Blussoms Inc may, at its discretion:

• Replace the defective or incorrect items

• Issue a credit note for future orders

• Issue a refund (only in cases of verified non-conformity with the approved sample)

Cash refunds are not guaranteed and are issued only after verification and approval.

5. Non-Returnable & Non-Refundable Items

The following are strictly non-returnable and non-refundable:

• Custom or private-label products

• Bulk wholesale orders

• Sample orders and sample fees

• Shipping and handling charges

6. Shipping Responsibility

For approved claims, shipping responsibility will be determined based on the nature of the issue.

Blussoms Inc reserves the right to decide:

• Whether return shipping is required

• Which party bears the shipping cost

7. Payment Terms

• 50% advance payment is required at the time of order confirmation

• The remaining 50% balance is payable after the buyer receives the order

• Production will begin only after receipt of the initial 50% payment

8. Production & Shipment Timeline

• Standard production and shipment timeline is approximately 3 months
  (after order confirmation and final sample approval)

• Sea shipment is the standard shipping method

• If air shipment is requested, additional charges apply and must be paid in advance by the buyer

9. Sample Approval

All bulk production is manufactured strictly according to the approved pre-production sample and mutually agreed specifications.

Sample approval serves as the final reference point for quality, construction, materials, and finishing.

10. Contact Information

For return, refund, or policy-related inquiries:

Blussoms Inc
📧 Email: info@blussomsinc.com